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Refund Policy - Wintermute AI Chrome Extension

We aim to ensure that our users are completely satisfied with their experience. We understand that sometimes things don’t go as planned, and you may need to request a refund. Our policy for refunding credits is designed to be fair and transparent. Here’s how it works:

  • Eligibility for Refund

  • Unused Credits

    Refunds are available only for credits that have not been used. Once credits are spent, they cannot be refunded. Sufficient credits must be available in your account to cover the refund amount.

  • Credit Balance

    You must have enough credits in your account to cover the refund. For instance, if you're seeking a refund for a 100-credit pack, you should have at least 100 unused credits in your balance.

  • Time Frame

    Refund requests must be made within 7 days of the purchase. Beyond this period, credit purchases are considered final.

  • Refund Method

    Refunds will be processed using the original method of payment.

  • Exceptions and Limitations

    We reserve the right to refuse a refund request if it is found that the credits have been partially used or if the request is made outside the specified time frame. Refunds are not available for promotional or bonus credits received as part of special offers or events.

  • Contact Us

    If you have any questions or need assistance with the refund process, please don’t hesitate to contact our support team at support@wintermuteai.com.